“When every conversation counts…”

“When every conversation counts…”

27th Feb 2024 5:45pm - 8:30pm
Greenwich Mean Time
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2024-02-27 17:45:00 2024-02-27 20:30:00 Europe/London “When every conversation counts…” Vivo Building, Southbank Central, 30 Stamford Street, London, SE1 9LQ


Free to attend for Fellows
Free + Free handling

Sale Ended

Event Details

With every conversation we have the opportunity to connect, learn, inform, inspire and ultimately take actions that help us progress our objectives. In an increasingly omni-channel world our conversations take place in various forms be that in person or on virtual platforms. Some conversations will be critical, and others may have a different focus but perhaps be no less important in the long term. The challenge, and opportunity, is how to make every conversation count. 

Join Kathryn Mitchell and Graham Drew to learn about the models, tools and techniques that enable us to optimise the value from every conversation.

Please note this is a CIPS Fellows only event. If you book to attend and you are not a CIPS Fellow, your booking will be cancelled.

If you are unable to attend this event in person and would prefer to attend online, please book your place here.  The virtual event will take place from 08:00am - 09:00 GMT on Tuesday 27th February. 

If you have any queries please contact branchevents@cips.org


Kantar, Vivo Building, 30 Stamford Street, London, SE1 9LQ

Refreshments will be provided.


Graham Drew 

Co-founder of The Conversation Lab

Graham draws on a wealth of commercial business experience gained over 30 years in a range of sectors. He has led teams on both sides of the buying/selling table, is an expert negotiator and Certified Forensic Interviewer.

Kathryn Mitchell

Co-founder of The Conversation Lab

Kathryn is an experienced, certified coach and works with senior business leaders helping them to navigate the world of leadership. Kathryn’s 30-year business career spans a number of key industries and disciplines, including marketing, sales and facilitation, combining to give her a multidimensional perspective of what it takes to be a great and effective leader.